Service Policy

1. Service Overview

At N9QR, we are dedicated to providing exceptional service for all your technology needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@n9qr.com
• Phone: +1 (613) 521-2210
• Address: 2124 Delmar Dr, Ottawa, ON K1H 5P6, Canada

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM EST
• Saturday: 10:00 AM - 4:00 PM EST
• Sunday: Closed

3. Device Repair Services

3.1 Available Services

• Smart device diagnostics and repair
• Gadget restoration and maintenance
• Component replacement
• Software troubleshooting
• Device optimization
• Hardware upgrades

3.2 Service Timeframes

Standard repair services typically require:

• Initial assessment: 1-2 business days
• Minor repairs: 3-5 business days
• Major repairs: 7-14 business days
• Custom solutions: 14-21 business days

4. Warranty Services

4.1 Standard Warranty

All new products purchased from N9QR come with:

• 30-day satisfaction guarantee
• 90-day warranty against manufacturing defects
• Free component replacement for missing pieces (reported within 7 days of purchase)

4.2 Extended Warranty

Optional extended warranty services include:

• 12-month extended protection
• Priority repair service
• Free replacement of defective components
• Discount on future repairs

5. Technical Services

5.1 Device Customization

• Custom device configuration
• Personalized smart home setup
• Custom storage solutions
• Device integration services
• Specialized tech accessories

5.2 Educational Services

• Device usage workshops
• Tech optimization sessions
• Smart home configuration training
• Product demonstrations

6. Service Pricing

6.1 Assessment Fees

• Basic assessment: Free
• Detailed technical assessment: $25
• Expert consultation: $45

6.2 Repair Costs

• Minor repairs: $20-35
• Major repairs: $45-120
• Custom solutions: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

• Professional assessment of all repairs
• Quality testing before return
• Photographic documentation of repairs
• Satisfaction guarantee on all services
• Follow-up quality checks

8. Service Requests

8.1 How to Request Service

1. Contact our support team via phone or email
2. Describe the service needed
3. Receive a preliminary assessment
4. Schedule service appointment if needed
5. Approve service quote

8.2 Required Information

• Product model and manufacturer
• Purchase date and location
• Detailed description of issues
• Photos of damaged components (if applicable)
• Preferred service timeline

9. Service Guarantees

We stand behind our services with:

• 30-day warranty on repairs
• Satisfaction guarantee
• Price match on comparable services
• Professional workmanship
• Genuine parts and materials

10. Updates to Service Policy

N9QR reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.